There are many reasons why live chat should be part of every small business site. This article will highlight 4 reasons why you should consider adding live chat to your site.
- More ways to be contacted
The first reason for using live chat is that it can provide more contact options. When a visitor comes to your website, they may not have the time or desire to fill out an online form. With live chat, visitors can get in touch with you without having to leave their computer. They can also choose to call you directly if they prefer.
- Improve customer service
Another benefit of live chat is that it improves customer service. Visitors can ask questions and get answers right away. If they need help navigating your site, they can do so by chatting with one of your employees. It’s much easier to solve problems when customers aren’t on the phone trying to figure things out themselves.
- Increase conversion rates
Live chat can increase your conversion rate. A recent study found that people who use live chat convert at twice the rate of those who don’t. That means that if you add live chat to your site, you could see a significant boost.
- Support your small business SEO efforts
Once your small business starts ranking in the Las Vegas using SEO services, you’ll want every opportunity for those new visitors to contact you. By having an active live chat, you’ll be able to capture these leads before they bounce off your site.
Conclusion
When it comes to the benefits of live chat for your company website, there are plenty. The bottom line is that it’s worth considering as part of your marketing strategy.
